Do you enjoy interacting with customers, have an interest in the HR-tech industry, and would you like to grow into a Consultant role within our organisation? Then this could be your next job! As an Application Support Specialist, you play a crucial role at Nétive; you are the first point of contact for our client users, when they have questions or experience issues with our application. This is the perfect place to get to know our software inside and out while developing your consultancy skills to the fullest.
What will you do?
With our VMS (Vendor Management System), clients manage their entire hiring process for external staff. In addition with our SupplierHub, we integrate suppliers with the VMS. If our clients or suppliers have questions about the functional setup, report disruptions, or encounter user issues, they turn to you as the Application Support Specialist. Therefore, it’s important that you learn to thoroughly understand their processes, so that you can respond appropriately. You will analyse questions or problems, solve them if possible, provide guidance, and advise on improvements to the application and its usage.
Your daily tasks will include:
- Monitoring open questions and issues in the ticketing system;
- Prioritising and resolving them independently if possible;
- Collaborating with third-line colleagues on complex issues to ensure a swift resolution;
- Maintaining proactive communication with clients throughout the incident process and documenting all steps properly in the system.
What do you bring?
As an Application Support Specialist, you will enjoy diving into the functionality of our products and finding solutions for every problem. You will know how to connect technology and customer satisfaction in an engaging way. Your manager will be based in The Netherlands and you will work remotely for the majority of the time, so it is important that you are a self-starter and can work independently. Furthermore, you will have:
- A bachelor’s degree and an interest in the HR-tech industry;
- A service-oriented and proactive personality with strong advisory skills;
- A natural curiosity and problem-solving mindset.
What can you expect from us?
At Nétive VMS, you’ll join a dynamic and innovative team where your ideas are valued, and your development is encouraged. We value enjoyment and connection in our work, which is why we invest in team activities and (sports) events. You can also expect:
- A salary between £30,000 – £36,000 full-time (40 hours), depending on your experience;
- 25 days holiday leave + bank holidays (based on full-time employment) and a day off on your birthday;
- Work from home in a hybrid setting (we provide your home office setup) and the opportunity to work abroad up to 6 weeks per year (conditions apply);
- NEST pension 50/50, private healthcare;
- A MacBook and iPhone.
A basic DBS check is required in our selection process.
About Nétive VMS
Fun, connection, integrity and innovation characterise our organisation, where a team of 65 passionate colleagues work on our software application. Our application enables organisations to easily scale up and down their workforce.
We are housed in an easily accessible office in Rijswijk. To promote innovation, there is regularly room to work on your own projects to become even better together. We celebrate large and small successes and there is plenty of room to be completely yourself.
Apply directly? You can!
Do you recognise yourself in this vacancy? Tell us why in a short cover letter and send it to our recruiter. She always loves to hear from you.